Troubleshooting

"Verify your email address before trading"

Click the link in your verification email, or resend it from the banner. See Verify your email.

"Complete identity verification (BVN or NIN) before trading"

Submit your ID on the identity verification page.

"Add a payout account for … before posting a sell order"

Save an account for each payment method on the order in Settings → Payout accounts.

"Insufficient XLM"

Each sell order and trade needs the amount plus 2 XLM, and your other active sell orders count too. Deposit more XLM or cancel an order. See Balances explained.

"Another trader just took this order"

Someone matched the order a moment before you. Pick another offer.

"Finish your open trades first"

You can have at most 5 trades in progress. Complete or cancel some first.

"This trade just changed. Refresh and try again."

The other party acted at the same time as you. The page refreshes with the latest status.

"The Stellar network is unreachable right now"

Horizon, the Stellar API, didn't respond. Wait a minute and retry. Trades caught mid-operation are reconciled automatically.

"Too many requests"

You hit a rate limit. Wait a few minutes.

"Your session has expired"

Log in again. Sessions last 7 days.

Balance looks wrong

Tap Refresh on the Wallet page. Balances are read live from Stellar.